Return Policy
Please be sure and read and understand the following to help
keep our prices low.
When you receive your order, make sure that you open and
thoroughly inspect it for any manufacturing defects or shipping
damage. If there is you must email us with 1 business day to
let us know.
We want you to be totally satisfied with your shoes. You
may request a return for up to 5 days after you receive
your order. To return an item, you must first fill out the
return form. Our customer service department will email you
back within 96 hours. We will email you all the information you
need as to where to return the item and your RMA#. We will NOT
accept returned merchandise that has not been previously
approved...all unapproved returns will be returned to sender at
their cost OR you will be charged a 30% restocking fee. We must
receive your return within 10 Business Days after we
respond with your RMA#. That gives you 2 weeks to get it to us
Sorry, shipping costs are not refundable. We recommend that you
send your return insured. We are not responsible for lost or
stolen merchandise. If YOU damage any item we cannot accept it
for a return. Shoes/Boots and shoebox must be in 100% resalable
condition. Do not put tape on the shoe/boot box or write on it.
You will be charged $5 for a damaged shoe box and $10 for a
damaged boot box. Items must be unworn and unscuffed. When
trying them on for the first time do this on carpet so not to
scuff up the bottoms. Please read our tips on getting the right
size if you are unsure. We do credits every Tuesday. Once we
do the credit the amount of time till you receive your credit is
up to your credit card company.
Returns on Fetish shoes and boots will
be charged a 15% restocking fee. Fetish are usually a 6 inch
heel or higher and non platform. Or the if the word Fetish is
in the description it is considered a Fetish.
Exchange Policy
Your Satisfaction is important to us. You may
request an exchange for up to 5 days after you receive your order.
To exchange an item, you must fill out the exchange
form. Our customer
service department will contact you to begin processing your
exchange as soon as possible. We will reply with information as to
where to send the item and your RMA#. We will not accept exchange
merchandise that has not been previously approved... all
unapproved exchanges will be returned to sender at their cost. You
must write your RMA# on the outside of your package. We must
receive your exchange within 10 Business Days after we respond
with your RMA#. That gives you 2 weeks to get it to us Sorry,
shipping costs are not refundable and you will have to pay the
return shipping cost of the new pair.
Click here for shipping cost.
If there is a difference for the new pair that you have
selected you will be refunded/charged that amount.
We recommend that you send your exchange insured. We are
not responsible for lost or stolen merchandise. If YOU damage any
item we cannot accept it for an exchange. Shoes/Boots must be in
100% resalable condition as well as the shoe box.
Damaged Shipments
All of our footwear is first
quality. If, for any reason, you receive footwear that is either
damaged or defective, we will send you out a new pair as soon as
possible. Of
course, there is no restocking fee for returns of footwear that is
damaged or defective. We make every effort to prevent
shipping damage, however, please keep the original shipping carton
and take the following steps if there appears to be shipping
damage:
1). Contact us as soon as possible.
2). Request
that the shipping company return the merchandise to address listed
on the package. Do not return the merchandise yourself,
as this may delay your reorder or credit.
Back Orders
& Discontinued
In rare instances, a
color or size may be out of stock, back-order or discontinued. In
any of these events
you will be notified by e-mail. We will try and notify you
of the approximate delivery date. If you do not respond to
our e-mail notification we will consider your order to be valid
and we will ship your backordered item as soon as it arrive.
Contact
To contact us about a product you'd like to return:
- Complete our
return request form
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Shoes
